Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number, and physical address.
• Billing and Payment Information: Billing address and payment details (processed via third-party payment providers).
• Technical Data: IP addresses, server usage data, website logs, and other diagnostic information.
• Content Data: Website files, email messages, databases, and other content you host on our services.
• Support Information: Support tickets, communications, and related interactions with our team.

2. How We Use Your Information

Your information is used for:

• Providing and managing our hosting services.
• Processing payments and preventing fraud.
• Delivering technical support through our ticket system.
• Improving service performance, reliability, and functionality.
• Communicating service changes, updates, or important notices.
• Detecting, preventing, and addressing abuse, security threats, or illegal activities.
• Complying with legal obligations and enforcing our Terms of Service.

3. Data Sharing

We do not sell or trade your personal information. We may share your information only in the following cases:

• Service Providers: With trusted third-party providers who assist in delivering our services (e.g., payment processors, infrastructure providers).
• Legal Requirements: When required by law, regulation, legal process, subpoena, or court order.
• Protection of Rights: To protect the rights, property, or safety of VelocityNodes, our customers, or others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Storage & Location

• Our primary server infrastructure is located in South Africa.
• All data is stored and processed in South Africa and will not be transferred outside South Africa except where required by law or with your explicit consent.
• VelocityNodes is operated from South Africa.
• Payments are processed in USD through third-party payment processors. We do not store full payment card details.

5. International Transfers

• We will not transfer your personal data outside South Africa except where required by law or with your explicit consent. When transfers are necessary, we will implement appropriate safeguards and inform affected users.
• We aim to comply with POPIA (Protection of Personal Information Act) and applicable international data protection standards. If transfers are required for legal or operational reasons, we will apply suitable contractual or technical safeguards.

6. Data Retention

• Account and Billing Data: Retained for 5 years for compliance, tax, and legal record-keeping purposes.
• Service Logs: Retained temporarily for diagnostics, security monitoring, and troubleshooting purposes.
• Support Tickets: May be retained for record-keeping and quality assurance purposes.
• Hosted Content: Deleted upon account termination, service cancellation, or as requested by you.
• You may request deletion of your personal data, subject to our legal and compliance obligations.

7. Security

• We use industry-standard security measures to protect your data, including:
• TLS/SSL Encryption: For secure data transmission.
• Firewall Protection: To prevent unauthorized access to our infrastructure.
• Access Controls: Limiting data access to authorized personnel only.
• Regular Security Audits: To identify and address potential vulnerabilities.
• No method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
• In the event of a data breach, we will issue notifications in accordance with applicable law.

8. Cookies & Tracking

• We may use cookies and similar technologies to improve your browsing experience, analyze website traffic, and store login preferences.
• Cookies help us remember your settings, authenticate your sessions, and provide personalized experiences.
• You can disable cookies in your browser settings, but some features of our website may not function properly without them.

9. Your Rights (GDPR & POPIA Compliance)

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request corrections to inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal and billing record requirements.
• Restriction: Request limited processing of your data in certain circumstances.
• Data Portability: Request a copy of your data in a portable, machine-readable format.
• Objection: Object to data processing in certain cases, such as for direct marketing purposes.
• Withdrawal of Consent: Withdraw your consent for marketing communications at any time.

To exercise these rights, please submit a ticket at https://billing.velocitynodes.com/tickets. We will respond to your request within 30 days.

10. Custom Services

If you request custom services (such as server setup, plugin creation, Skript creation, or Discord bot development), we may require additional information to fulfill your request, such as:

• Project specifications and requirements.
• Access credentials for third-party services (handled securely).
• Communication history related to the project.

This information will only be used for the purpose of delivering the requested service and will not be shared outside of VelocityNodes except as required to complete your order.

11. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

12. Changes to This Policy

• We may update this Privacy Policy at any time to reflect changes in our practices, services, or legal requirements.
• Updates will be posted on our website with a revised "Last Updated" date.
• Continued use of our services after updates constitutes acceptance of the revised Privacy Policy.
• We will notify you of material changes via email, ticket system, or client portal.